SVG
Setting up your modem
The first step to fast, reliable internet is getting your modem ready to go. In just a few steps you'll be connected.
- Before you get started
Your Blue Ridge cable modem kit should include a cable modem, power cord, ethernet cable, coax cable(s), splitter (optional), and a plastic wrench.
- 1. Locate cable outlet
Locate an active cable outlet near the spot where you want your modem to live, such as your main living space or home office. But any outlet will do.
- 2. Connect your cable modem
Plug your cable modem power cord into a wall outlet. Check the lights on the front of your modem to make sure you have connection activity.
- 3. Connect to WiFi or computer
Connect the supplied ethernet cord to your computer, router or eero Pro. For a wireless connection, follow the HomeFi Quick Start Guide instructions to setup your eero unit(s) or use the Ethernet cable to connect your personal router device.
- 4. Test your connection
Test your internet connection on your phone or tablet using your favorite internet browser. That’s it! Your self-install is complete!
Additional modem support
Download a PDF, watch a video, or head to our support center if you need more help setting up your modem.
Self-install video
A short video guide to install your cable modem in 3 easy steps.
Watch video
Quick start guide
Download this step-by-step guide to get your internet up and running.
Download PDF
Support center
Check out our help articles for any additional support or tips for your internet service.
Visit support page
Setting up HomeFiSM
Whether you’re a networking expert or it’s your first time setting up home WiFi, HomeFi makes it simple.
- Before you get started
Your Blue Ridge HomeFi kit should include your new eero(s), power cord(s), ethernet cable(s), and an ethernet switch(optional).
- 1. Download the app
Download the eero home WiFi system app on the Apple Store or Google Play.
- 2. Create an account
Share your name, phone number and email address to receive the verification code you must enter to create your account.
- 3. Connect eero Pro to modem
Connect your eero to your cable modem using the Ethernet cable. Then plug your eero into a power outlet using the power cord. Follow the on-screen prompts to complete the setup.
- 4. Add additional eero units
Tap the blue plus icon on the top left of the screen. Tap 'Add or Replace eero Devices,' tap 'Add eero device,' and then plug the additional eero into a power outlet.
- 5. Connect your devices
Add your devices to the network using your new network name and password. The network name and password is located under ‘Network Settings’ in the menu. That's it! Your self-install is complete!
Additional HomeFiSM support
Watch a video, download a pdf, or head to our support center if you need more help with HomeFi.
Setting up Blue Ridge Stream
With Blue Ridge Stream, exploring your favorite content from anywhere in your house is easy. And so is setting it up.
- Before you get started
Your Blue Ridge Stream kit should include a Stream device, power cord, HDMI cable, remote, and batteries.
- 1. Connect Stream Device to TV
Connect your Stream Device to your TV using the provided HDMI cable. Plug your Stream device into a power outlet using the provided power cord.
- 2. Complete on-screen setup
Follow the on-screen prompts to activate your voice remote. Select your WiFi network and enter password. Sign in to your Google account or skip this step. Choose a name for your Stream device. Select your favorite apps to install. Setup or skip the OnePass and Google Assistance options.
- 3. Setup a Google account
To make the most of your experience and enable all available features, we encourage Blue Ridge Stream customers to sign in with an active Google account.
Additional Blue Ridge Stream support
Take a look at our self install video, download a pdf, or head to our support center if you need more help with Blue Ridge Stream.