FAQs
Adjust your service by contacting us via chat, email or by phone at 1.800.222.5377.
At this time pausing your service disqualifies you for promotions. Likewise, starting a promotional plan, like the SEASON300 offer, will override your current seasonal service.
Need Help?
If you have questions or need assistance, contact our customer service team.
Switching to the SEASON300 plan will replace your seasonal status. This means that once you start the SEASON300 plan, your seasonal status will be turned off, and payment will continue until the plan ends.
© 2026 Blue Ridge Communications. Offer valid for existing seasonal residential internet customers only. Limited-time offer may end without notice. Blue Ridge cabled territories only. Promotional rate of $34.95 per month is valid for months 1-36. Starting month 37, customers will be billed at the regular service rate. Advertised rate includes $5/mo AutoPay and Paperless billing discount. AutoPay and Paperless billing discount requires subscription to Blue Ridge internet service and enrollment in both automatic payments (AutoPay) and paperless billing. See www.brctv.com/ap-discount for details. Promotional rate includes 1 HomeFi unit during the promotional period. Starting month 37, customers will be billed regular equipment rental rates unless using their own equipment. Self-install and Delivery available for select services. Not all accounts are eligible for self-install and/or delivery. $24.95 Self-Install Assistance fee will apply if self-install fails. Offer available for a limited time, may end without notice. All services are not available in all areas. Franchise fees, taxes, and FCC fees may apply. Upon service termination, all Blue Ridge-provided equipment must be returned in good condition. Other charges may apply for homes not wired for cable. Some services require a credit check or deposits. Call your local Blue Ridge office for restrictions and complete details about service, prices, and equipment. Signed service agreements may be required. Terms of Articles of Agreement apply. Programming and charges are subject to change. Customers and members of their household who have voluntarily disconnected in the past 90 days are ineligible. Customers who have been disconnected for non-payment are ineligible unless they have been disconnected for at least one year. Blue Ridge Stream equipment requires broadband internet service and a wireless router. Download and upload speeds are subject to network connections. Ethernet or USB port required. Minimum computer requirements apply. PON modem lease required for Fiber-to-the-Home areas. DOCSIS 3.1 or newer modem is required in standard internet areas. Free modem lease included. Device images are for illustrative purposes only and may not be an exact representation as models may vary. Actual speeds may vary; stated speeds are up to the subscribed to/stated speed and are not guaranteed. Unlimited data is subject to reasonable network management. Our Open Internet disclosure can be viewed at www.brctv.com/disclosure. Other restrictions apply.