What to Do Before Calling Tech Support: Quick Fixes You Can Try

When your internet, television, or phone service is not working the way it should, it can be frustrating. The good news is that many common problems can be fixed with a few simple checks at home. Before you contact Blue Ridge Customer Service, try the steps below. They often solve issues quickly and can save you time.

Look for loose or unplugged cables

A surprising number of problems come from a cable that slipped out or a device that lost power. Make sure everything is firmly connected. Check your router, modem, television, computer, and power strips. Also confirm that no equipment was accidentally switched off.

Restart your devices

A quick restart can fix many issues. Try closing everything and turning the device off for a moment, then turning it back on. This includes your router, modem, computer, television, or mobile device. Restarting gives your equipment a fresh start and often restores normal function.

Check if there is a service outage

Confirm whether your area is experiencing a service interruption. Visit the Blue Ridge app or website for updates. If there is an outage, you may simply need to wait while our team works on restoring service.

Make sure your WiFi is turned on

Sometimes the WiFi on your device gets turned off by accident. Check your settings and make sure you are connected to the correct network. If you have more than one network in your home, confirm you are connected to the right one.

Try another device

If one device cannot connect, try using a different one. This can help you learn whether the issue is with your network or with a single device in your home.

Reconnect to your WiFi network

If you can see your WiFi network but cannot connect, try disconnecting and then reconnecting. You can also choose to forget the network and add it again. This refreshes the connection and often clears up access problems.

Verify your Account Status

Lastly, if your account has a past due balance, your service may be temporarily interrupted. Log in to your Blue Ridge account online or review your latest bill to make sure everything is up to date.

Need Help? We are here!

If the quick fixes do not solve the issue, reach out to Blue Ridge. Support is available around the clock.

• Phone support: Call 1-800-222-5377 any time.
• Live chat: Visit brctv.com and select the Help button in the bottom right corner to talk to an agent.
• Email support: Use our online contact form or email csr@brctv.com for residential assistance.
• Text alerts: Sign up for text alerts by texting ENROLL to 27288, or via the My Blue Ridge app.