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Required Self-Install Procedure Announced for New or Reconnecting Customers

Author
Blue Ridge
Published
March 23, 2020

Safety is Our Focus

As the situation with COVID-19 continues to change we are monitoring things closely and making decisions that are based on the safety and wellbeing of our customers, employees and their families.  All levels of our government are expressing the need for increased social distancing and we are encouraging everyone to take responsible action to help contain the spread of this virus.

Self-Install Procedure

New customers or customers looking to reconnect high speed internet, Wi-Fi or basic video service should consider the self-installation option first before requiring a technician to enter your home.  At this time work requiring a technician inside your home will need a scheduled appointment at least 14 days out.

With a self-installation we will do the following:

  • Our technician will visit your location during your scheduled appointment window.
  • Provide you with the equipment and easy to follow instructions needed to complete your self-installation of Internet and/or TV service.
  • Our technician will work outside, checking the wiring, connections and signal levels to your home.
  • If assistance is needed, our technician will "coach" you through the installation while onsite but outside your home.  If work is required inside your home, an appointment will be scheduled at least 14 days out.
  • Service may not be available in all areas.
  • Homes requiring inside wiring may not qualify at this time for self-installation and will require an in-home technician appointment that will be scheduled at least 14 days out.

Keeping You Informed

Each day brings more information and more decisions for us to make about how to best support the communities we serve and the employees that wear the Blue Ridge colors.  As things continue to evolve we will continue to evaluate our practices and adjust as needed.  Continue to check back to our blog for more updates on our operating approach to COVID-19.

Thank you for your continued patience and understanding.

- Blue Ridge

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