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While you are watching TV, a message notice will display in the upper left hand corner of your screen. Press the yellow “A“ key on your remote to go to the message. If you choose not to read it, the message notice will go away on it’s own after 30 sec.
An illuminated envelope will also appear on the front of your digital set top above the time display. 

You willl also see a message notice near the time on the guide banner.

Message Management
Using your digital cable remote, press the “Settings” key, then “A” for more settings, then highlight  "My Preferences" to enable or disable this feature. This will remove any notifications of an incoming message, however messages will still be available for reading on Channel 996.