1. What is Blue Ridge Digital Phone?
Blue Ridge Digital Phone is an exciting new service that offers you a low flat rate for all of your local, regional, and long distance (within the continental United States, Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands) for one flat rate. Also, all phone features such as Caller ID, Call Waiting, Voicemail and more are all included at no extra charge.

2. How much does it costs?
Digital Phone customers receive unlimited local and long distance calling for one low monthly price. If you have both cable and Internet service with Blue Ridge, the multi-product discount rate is only $34.95. If you have either Internet or cable, your monthly rate will be $39.95. If you do not have any service from Blue Ridge and want Digital Phone only, the monthly rate is $49.95.

3. How is Blue Ridge Digital Phone service different from Vonage?
Digital Phone uses Internet Protocol and not the Internet. Digital phone calls travel on our private, managed network, but do not travel over the public Internet.

4. What is Vonage? How does it work?
Vonage is a VOIP (Voice Over Internet Protocol) service. Vonage converts phone calls into data that runs through a high-speed Internet connection just like email. A high speed Internet connection is required to use Vonage.

5. Why is Digital Phone from Blue Ridge Communications better?
For Vonage, local numbers are not available in all areas. So you might not be able to keep you own number. Vonage will give you a new number that will be a toll call for some people to call you. Blue Ridge Digital Phone has local numbers for all our areas.

Since Vonage runs over the Internet, quality is not guaranteed. BRC Digital Phone runs over our privately managed network making us more reliable and the quality of the phone calls better.

If there is a power outage or if you lose Internet connectivity, Vonage will not work. Because of this, if a customer has an alarm system, Vonage recommends that the customer keep a traditional landline dedicated to the alarm system.

6. How does Blue Ridge Digital Phone differ from traditional phone service that I currently have?
Digital Phone gives the customer over 10 calling features including: Voicemail, 3-way calling, call waiting, call forwarding, caller ID, and more. These features are all included at no extra costs.

7. Can I keep my existing phone number?
Yes. When you subscribe to Blue Ridge Digital Phone, you have the option to keep your existing number or get a completely new one.

8. Do I have 911 service?
Yes. With E911 (Enhanced 911), your telephone number and location are automatically transmitted to the operator during the call. So, if you are unable to communicate or the call is disconnected, the operator will still be able to send help. With basic 911, you must tell the operator where you are calling from so that help can be sent to your location.

If you move your BRC Digital Phone Service Telephone Adapter or Video Phone and you do not register the new service address with BRC, your E911 calls WILL be directed to the wrong emergency authorities, AND the wrong address will be transmitted with your E911 call. In addition, E911 service will not function if BRC Digital Phone Service is interrupted for any reason such as: your broadband Internet service is not working, failure of your Telephone equipment, a power outage at your home and/or on our network, failure of our network or facilities, or suspension or disconnection of your BRC Digital Phone Service because of nonpayment. You may obtain a third-party battery backup device to use with your BRC Digital Phone Service and, in the event of a power outage at your home, the battery should power your Telephone Adapter or Video Phone for several hours. (It is also important to keep in mind that many cordless telephones will not work during a power outage.) Therefore, you may want to have one telephone that does not need to be plugged into an electrical outlet. For those areas of the country where E911 is not available, we offer Basic 911 service. Please feel free to contact us at 800-Cable if you are uncertain about your 911 status.

9. Is Blue Ridge Digital Phone compatible with alarm systems?
Blue Ridge Digital Phone is designed to work with most security systems. We do advise that you contact your alarm company prior to your Digital Voice installation to prevent any false alarms and after the installation to test your system.

10. Do you offer a money back guarantee?
Yes. We are so confident about the quality of Blue Ridge Digital Phone that we offer a 30-day money back guarantee. If you are dissatisfied with your Blue Ridge Digital Phone Service for any reason, you will receive a refund if you cancel the Service within 30 days of installation.*

*Only fees paid for standard installation, equipment (if returned) and 30 days of service will be refunded.

11. Why should I switch from my current provider to Blue Ridge Digital Phone?
Savings: Cost savings for current Blue Ridge customers
Unlimited local and long distance within the continental US
Free Installation Simplicity: One Bill for all services
Keep your same number
Works with your existing touch-tone phones Service: Reliable
Satisfaction guaranteed - 30 day money back
Battery Back-Up just in case your power goes out Convenience: More than 10 great features like call waiting and caller ID all at no additional costs.