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Troubleshooting - Digital Phone
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| ISSUE |
RESOLUTION |
| No Dial Tone |
- Does modem have electrical power?
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If no check the following
- Check that the electrical cord is plugged into a working outlet.
- Check that the electrical cord is plugged into the modem.
- Check that the battery inserted into either slot in the front of the modem
- Plug a known working phone directly into port ½ on the back of the modem.
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Do you have dial tone?
- Yes - retry plugging that same phone in original jack you didn't have service before. If you don't have dial tone again its most likely a wiring problem and you should call your local office to have someone come out and repair the line.
- As a last resort, reboot the modem. On the back of the modem there is a small round opening marked "Reset EMTA" . Inset a round tip object and press the reset button. The reboot process may take a minute or two.
- If after all the above attempts have failed and you still do not have dial tone please report this to our Call Center at 1-800-222-5377 using any means available.
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| Can not access voice mail |
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Inbound callers do not reach your voicemail.
- Report this to our Call Center at 1-800-222-5377.
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Did you forget your pin code or are you locked out of your account?
- Call our Call Center at 1-800-222-5377 and ask to have your pin reset. Your pin will be reset to your last 4 digits of your phone number.
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Do you get a recorded message when you try to access your voicemail box?
- Report the message as exact as possible to our Call Center at 1-800-222-5377
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| I cannot receive calls from specific phone numbers or group of numbers? |
- Best option is to have originating caller report this to their carrier
- Next option is you can report the known number not reaching you, the last time it was attempted and the message heard to our Call Center who can open a trouble ticket so we can try to resolve this thru our available channels
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| I cannot place a call to a specific phone number or a group of numbers? |
- Please report the known number you cannot reach, the last time it was attempted and the message you heard to our Call Center who can open a trouble ticket so we investigate.
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| I have a problem using E911, 411, other Directory Assistance or Operator Services. |
- Report this immediately to our Call Center at 1-800-222-5377.
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