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Troubleshooting - General Cable TV
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| ISSUE |
RESOLUTION |
| NO TV (picture or sound) |
- If you have a converter box; verify that it is on channel 2 or 3 depending on the converter box).
- Make sure the CATV /normal switch set to CATV.
- Verify the auto program is set on TV.
- Properly adjust the fine tune control.
- Make sure the cable is connected to VHF on TV.
- Verify that the TV is not plugged into an electical outlet controlled by a wall switch.
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| WHEN IT IS TV PROBLEM |
- If screen is dark or lights but has not snow.
- If a popping or cracking noise is heard and volume is set on low.
- If the picture rolls on all channels and it won't stop with the vertical knob.
- If the picture runs on all channels and it won't stop with the horizontal button.
- If there is ghosting on all channels and it won't stop with the fine tune button.
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| NO SOUND ON ALL CHANNELS |
Verify that the volume control is up and mute switch is not on.
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| POOR RECEPTION - snowy, fuzzy, lines, waves on 1 or few channels |
Make sure all connections are hand tightened.
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| CHANNELS IN SPANISH |
- Make sure second audio switch is set to English.
- SAP function on TV menu should be off.
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| BLUE SCREEN |
Verify that the VCR/DVD player is off.
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BLACK BAND
(box of entire screen) |
Verify that closed captioning is off.
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| ONLY RECEIVING CHANNELS 2-13 |
- Verify you have Basic+ service.
- Verify TV is on CATV or cable.
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| REMOTE NOT WORKING |
- Check the batteries.
- Make sure nothing is obstructing the path between remote and TV or converter.
- If it needs to be reprogrammed, please click here for user guides and manuals.
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