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Internet Modem and System Requirements

 

Requirements for High Speed Internet

System Requirements

Up to 
50Mbps | 100Mbps

Up to 
300Mbps | 400Mbps | 500Mbps  600Mbps | 700Mbps

Up to 1.2 Gig | 2 Gig

Modem Requirements

Docsis 3.0 certified and support for 16 channel downstream bonding, and 4 channel upstream bonding or Docsis 3.1 certified

Docsis 3.1 certified

Docsis 3.1 certified w/2.5Gb ethernet connection

Supported models: Technicolor CVA4003, Sercom DM1000, and Arris TM9202

Network Requirements in order to achieve maximum speeds

Router/Switch/Hub must have 1000 Mbps interface

Wireless Router/Access Points must support Wireless 802.11AC or AX (WiFi6)

Router/Switch/Hub must have 1000 Mbps interface

Wireless Router/Access Points must support Wireless 802.11AC or AX (WiFi6)

Router must have 2.5Gb ethernet interface

Wireless router must support AX (WiFi 6)

Supported model: eero Pro6E

Requirements in order to achieve maximum speeds on individual devices

Hardwired devices (PC/MAC/Game System/etc) must have 1000 Mbps interfaces

Wireless client devices (laptop/smartphone/tablet/etc) Must support wireless 802.11AC or AX (WiFi6)

Hardwired devices (PC/MAC/Game System/etc) must have 1000 Mbps interfaces

Wireless client devices (laptop/smartphone/tablet/etc) Must support wireless 802.11AC or AX (WiFi6)

Hardwired devices (PC/MAC/Game system/etc) must 
have 2.5Gb

Wireless client devices (laptop/smartphone/tablet/etc) 
must support AX (WiFI 6)

 

List of approved modems

The following modems have been researched, tested, and approved for usage on the Blue Ridge network.  Using a device other than what is listed below may impact your performance and quality of service.  Using an unapproved modem that violates our Device Attachment Rules and/or causes Network Interference may result in service suspension.  Please see our Device Attachment Rules and Congestion and Network Management Practices in our Open Internet Disclosure Statement. In addition please review the Network Interference section of our Residential High Speed Internet Agreement. PON modem lease required for Fiber-to-the-Home areas.

ManufacturerModel No.Docsis Version
ArrisCM820A3.0
ArrisSB61833.0
ArrisTM8023.0
TechnicolorTC44003.1
TechnicolorCVA40033.1
SercommDM10003.1
ArrisTM34023.1
ArrisTM92023.1